The feedback from Sony has gotten less and less as the down time of the Playstation Network continues. The latest blog post on the official Playstation states the following: "I know you all want to know exactly when the services will be restored. At this time, I can’t give you an exact date, as it will likely be at least a few more days. We’re terribly sorry for the inconvenience and appreciate your patience as we work through this process."
For those of you that don't know, the Sony Playstation Network or PSN for short is a network provided by Sony so that Playstation owners can play their games online and play against people in other places around the country or indeed the world. What many people may not know about the Sony Playstation Network is that it is provided free of charge to Playstation owners. Now Sony is in the position that no one is paying to use their service so they are not breaching any terms of service and there is zero legal liability. This is a pretty nice place for Sony to be and is most likely why the service is free of charge in the first place. Sony's lawyers most likely advised it would cause too much of a liability if something like this hack ever occurred. Sony will most likely lose a few customers from this outage and that would also have been factored in. Now what I have been hearing from HOTheadlines readers is that a lot of PSN users are paying for internet access purely for the use of the Playstation Network. With the Network offline the cost of the internet access would be hurting these users but Sony would still be shielded from this cost.
If I were indirectly paying for the use of the PSN such as described earlier then I would expect more than two lines of information about what is happening during a service outage. Many people have also been disappointed by the communication provided by Sony and Sony should realise the impact this will have on their company.
Are you affected by the PSN outage? Have your say.
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